The influence of attitude, customer loyalty, and past experiences on students' complaining behaviour : the moderating role of gender
Poh-Poh Ting and Winnie Poh-Ming Wong
| Year of publication: |
2020
|
|---|---|
| Authors: | Ting, Poh-Poh ; Winnie Poh Ming Wong ; Chee Hua Chin |
| Published in: |
International journal of business innovation and research : IJBIR. - Genève [u.a.] : Inderscience Enterprises, ISSN 1751-0260, ZDB-ID 2436046-6. - Vol. 22.2020, 1, p. 87-105
|
| Subject: | complaint behaviour | intention | customer loyalty | attitude | past experience | gender | moderator | PLS-SEM | Malaysia | Geschlecht | Gender | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Studierende | Students | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBIR.2020.107084 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012226678