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Die Bewältigung von Produktkrisen
Hempelmann, Bernd, (2010)
Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D., (2014)
Product reliability, consumers’ complaints and market performance : the case of consumers’ associations
Coleff, Joaquín, (2011)
Transfer-appropriate processing, response fluency, and the mere measurement effect
Janiszewski, Chris A., (2007)
The Influence of Causal Conditional Reasoning on the Acceptance of Product Claims
Chandon, Elise, (2009)
Transfer-Appropriate Processing, Response Fluency, and the Mere Measurement Effect
Janiszewski, Chris, (2007)