The influence of colour of lighting on customers' waiting time perceptions
Bilsen Bilgili, Emrah Ozkul and Erdogan Koc
| Year of publication: |
2020
|
|---|---|
| Authors: | Bilgili, Bilsen ; Ozkul, Emrah ; Koc, Erdogan |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 31.2020, 10, p. 1098-1111
|
| Subject: | colour of lighting | restaurants | service failure | servicescape | waiting time | Dienstleistungsqualität | Service quality | Gastronomie | Restaurant industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Warteschlangentheorie | Queueing theory | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2018.1465814 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012256693