The influence of customer experience quality on customers' behavioral intentions
Hyunsik Kim; Beomjoon Choi
| Year of publication: |
2013
|
|---|---|
| Authors: | Kim, Hyun Sik ; Choi, Beom Joon |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 34.2013, 4, p. 322-338
|
| Subject: | service outcome quality | interaction quality | peer-to-peer quality | customer experience quality | customer loyalty | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Produktqualität | Product quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Kundenservice | Customer service |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010208590