The influence of employee accent on customer participation in services
David Bourdin, Christina Sichtmann, and Vasileios Davvetas
| Year of publication: |
2024
|
|---|---|
| Authors: | Bourdin, David ; Sichtmann, Christina ; Davvetas, Vasileios |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 27.2024, 2, p. 194-212
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| Subject: | intercultural service encounters | accent | stereotypes | customer participation | co-production | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenintegration | Customer integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705231171740 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014580418