The influence of leadership commitment to service quality on hotel employees' brand citizenship behavior : a mediation and moderation analysis
Hung Trong Hoang, Nga Thi Thuy Ho, and Ninh Nguyen
| Year of publication: |
2022
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|---|---|
| Authors: | Hung Trong Hoang ; Nga Thi Thuy Ho ; Nguyen, Ninh |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 31.2022, 3, p. 369-395
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| Subject: | brand citizenship behavior | hotel employees | internal customer support | Leadership commitment to service quality | training support | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Mitarbeiterbindung | Employee retention | Arbeitsverhalten | Work behaviour | Tourismusberufe | Tourism employees | Personalmarketing | HR marketing | Führungsstil | Leadership style | Verkaufspersonal | Salespeople | Markenführung | Brand management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2021.1970072 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013177434