The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels
| Year of publication: |
2013
|
|---|---|
| Authors: | Browning, Victoria ; So, Kevin Kam Fung ; Sparks, Beverley |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 14089907. - Vol. 30.2013, 1 (1.1.), p. 23-40
|