The influence of service environments on customer emotion and service outcomes
| Year of publication: |
2011
|
|---|---|
| Authors: | Lin, Jiun-Sheng Chris ; Liang, Haw-Yi |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 21.2011, 4 (12.7.), p. 350-373
|