The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Ping-Lung Huang, Bruce C.Y. Lee and Ching-Chin Chen
| Year of publication: |
2019
|
|---|---|
| Authors: | Huang, Ping-Lung ; Lee, Bruce C. Y. ; Chen, Ching-Chin |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 30.2019, 13, p. 1449-1465
|
| Subject: | brand awareness | calibration laboratory | customer loyalty | customer satisfaction | service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | B-to-B-Marketing | Business-to-business marketing | Lieferantenmanagement | Supplier relationship management | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2017.1372184 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012199896