The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Rasha Zuhair Alkhaldi and Ayman Bahjat Abdallah
| Year of publication: |
2022
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|---|---|
| Authors: | Alkhaldi, Rasha Zuhair ; Abdallah, Ayman Bahjat |
| Published in: |
Journal of health organization and management. - Bradford : MCB Univ. Press, ISSN 1758-7247, ZDB-ID 2109532-2. - Vol. 36.2022, 3, p. 368-387
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| Subject: | Hard TQM | Health care | Patient satisfaction | Quality performance | Soft TQM | Total quality management | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Patienten | Patients | Krankenhaus | Hospital | Gesundheitsversorgung | Gesundheitswesen | Health care system | Produktqualität | Product quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHOM-10-2020-0416 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013367359