The influences of internal service quality and job standardization on job satisfaction with supports as mediators : flight attendants at branch workplace
Chun-Fang Chiang and Kuo-Ping Wu
| Year of publication: |
2014
|
|---|---|
| Authors: | Jiang, Chunfang ; Wu, Kuo-ping |
| Published in: |
The international journal of human resource management. - London : Routledge, ISSN 0958-5192, ZDB-ID 1044134-7. - Vol. 25.2014, 19, p. 2644-2666
|
| Subject: | customer orientation | flight attendant | internal service quality | job satisfaction | job standardization | supervisor and co-worker support | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Arbeitsbedingungen | Working conditions | Beziehungsmarketing | Relationship marketing | Standardisierung | Standardization |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010416159