The Internet Moderating Impact among Stakeholders in Modern Organizations: A Conceptual Analysis of Service Management Environment

The Internet has a significant impact on service organizations their way they are managed. This article examines the role of Internet in moderating the relative importance of various stakeholders such as customers, suppliers, distributors, stockholders, managers, and employees in service management environment. A detailed analysis to the stakeholders involved based on previous studies and carrying it over to the Internet age. The analysis highlights the changing role of each stakeholder in any organization and how these stakeholders influence service management decisions is examined. The article provides today’s management with a clear vision of the changing business environments and in devising a plan to lead their organizations in the Internet era.