The interplay between physical and social servicescape : investigating negative CCI
Olivier Furrer, Mikèle Landry and Chloé Baillod and Jie Yu Kerguignas
| Year of publication: |
2023
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|---|---|
| Authors: | Furrer, Olivier ; Landry, Mikèle ; Baillod, Chloé ; Kerguignas, Jie Yu |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 6, p. 732-745
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| Subject: | Customer experience | Customer-to-customer interactions | Offline service encounters | Physical context | Responsibility attribution | Servicescape | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmanagement | Service management | Gastgewerbe | Hospitality industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-04-2022-0148 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014314405