The interrelationship between service features, job satisfaction and customer satisfaction : evidence from the transport sector
Angelos Panttouvakis; Nancy Bouranta
| Year of publication: |
2013
|
|---|---|
| Authors: | Panttouvakis, Angelos ; Bouranta, Nancy |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 25.2013, 2, p. 186-201
|
| Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Hafenwirtschaft | Port management | Griechenland | Greece |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009723914