The inverted-U influence of leader benevolence on extra-role customer service behavior
Fan Zhang, Huan Li, Shijie Liu
| Year of publication: |
2023
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|---|---|
| Authors: | Zhang, Fan ; Huan, Li ; Liu, Shijie |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 111.2023, p. 1-10
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| Subject: | Work effort | Extra-role customer service behavior | Contingent reward leadership | Kundenservice | Customer service | Führungsstil | Leadership style | Arbeitsverhalten | Work behaviour | Leistungsmotivation | Work motivation | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103484 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014311462