The joint effect of consumer and service providers' culture on online service evaluations : a response surface analysis
Panagiotis Stamolampros, Dimitrios Dousios, Nikolaos Korfiatis, Efthymia Symitsi
| Year of publication: |
2020
|
|---|---|
| Authors: | Stamolampros, Panagiotis ; Dousios, Dimitrios ; Korfiatis, Nikolaos ; Symitsi, Efthymia |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 78.2020, p. 1-18
|
| Subject: | Cultural dimensions | Customer satisfaction | Convergence of cultures | Cross-cultural research | Response surface analysis | Kundenzufriedenheit | Konsumentenverhalten | Consumer behaviour | Kulturelle Identität | Cultural identity | Dienstleistungsqualität | Service quality | Kultur | Culture | Interkulturelles Management | Cross-cultural management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2019.104057 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012165602