The joint effect of online reviews and manager responses in driving company ratings
Nina Krey, Shuang Wu, Shih-Hui (Steven) Hsiao, Tony L. J. Lin
| Year of publication: |
2024
|
|---|---|
| Authors: | Krey, Nina ; Wu, Shuang ; Hsiao, Shih-Hui ; Lin, Tony L. J. |
| Published in: |
Tourism Management Perspectives. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2653700-X. - Vol. 50.2024, Art.-No. 101215, p. 1-12
|
| Subject: | Company rating | Manager response | Online reviews | Sentiment analysis | Text analytics | TripAdvisor | Virales Marketing | Viral marketing | Bewertung | Evaluation | Online-Handel | Online retailing | Online-Marketing | Internet marketing | Emotion | Social Web | Social web |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tmp.2023.101215 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015077065