The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Anna S. Mattila; Wonae Cho; Heejung Ro
| Year of publication: |
2009
|
|---|---|
| Authors: | Mattila, Anna S. ; Cho, Wonae ; Ro, Heejung |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 26.2009, 2, p. 120-128
|
| Subject: | Electronic Commerce | E-commerce | Selbstbedienung | Self-service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Gleichstellungspolitik | Gender mainstreaming | Szenariotechnik | Scenario analysis |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003863480