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Customer Service Quality and Incomplete Information in Mobile Telecommunications : A Game Theoretical Approach to Consumer Protection
Lopez, Rafael, (2012)
Understanding and predicting customer behaviour : framework of value dimensions in mobile services
Ervasti, Mari, (2013)
SERV*OR in China : testing the effect of service orientation on service skills performance
Luk, Sherriff T. K., (2013)
The level of service quality in the mobile telephony sector : the case of Mauritius
Mahadeo, J. D., (2008)
A Longitudinal Study of Corporate Social Disclosures in a Developing Economy
Mahadeo, J. D., (2011)
A longitudinal study of corporate social disclosures in a developing economy