The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Ch. Homburg; M. Stock
| Year of publication: |
2003
|
|---|---|
| Authors: | Homburg, Christian ; Stock-Homburg, Ruth |
| Publisher: |
Mannheim : Univ. Mannheim |
| Subject: | Lieferantenmanagement | Supplier relationship management | Verkaufspersonal | Salespeople | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing | Schätzung | Estimation | Deutschland | Germany | Kundenzufriedenheit | Customer satisfaction | Business-to-Business-Marketing | Verbraucherzufriedenheit |
| Extent: | 34 Bl graph. Darst 300 mm x 210 mm |
|---|---|
| Series: | Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim. - Mannheim : Inst. für Marktorientierte Unternehmensführung, Univ. Mannheim, ZDB-ID 2049211-X. - Vol. W68 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Graue Literatur ; Non-commercial literature ; Arbeitspapier ; Working Paper |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10002512381