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Enhancing customer experience in Canadian hotels
Jayawardena, Chandana, (2014)
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei, (2013)
Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku, (2022)
A review of twenty years of SERVQUAL research
Ladhari, Riadh, (2009)
Assessment of the psychometric properties of SERVQUAL in the Canadian banking industry
Developing e-service quality scales : a literature review
Ladhari, Riadh, (2010)