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Communicating in the Workplace
Cheesebro, Thomas, (2010)
Managing diversity
(2006)
Global diversity management : an evidence based approach
Özbilgin, Mustafa, (2008)
Serving them right : innovative and powerful customer retention strategies
Liswood, Laura A., (1990)
A New System for Rating Service Quality
Liswood, Laura A., (1989)
The elephant and the mouse : moving beyond the illusion of inclusion to create a truly diverse and equitable workplace
Liswood, Laura A., (2022)