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International Management in Service Firms : Environments, Strategies and Operations
Klimkeit, Dirk, (2024)
Dienstleistungsmanagement : Relevanz des strategischen und operativen Service- und Dienstleistungsmanagements
Wehrlin, Ulrich, (2018)
Handbook of service business : management, marketing, innovation and internationalisation
Bryson, John R., (2015)
The management of service operations
Wright, J. Nevan, (1999)
Total supply chain management
Basu, Ron, (2008)