The "mask effect" on the tips that customers leave restaurant servers
Zachary W. Brewster, Kenneth Gourlay
| Year of publication: |
2021
|
|---|---|
| Authors: | Brewster, Zachary W. ; Gourlay, Kenneth |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 99.2021, p. 1-9
|
| Subject: | COVID-19 | Customer service | Mask | Restaurant | Tipping | Tipping motives | Gastronomie | Restaurant industry | Coronavirus | Trinkgeld | Tipping behaviour | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Tourismusberufe | Tourism employees | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2021.103068 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013328028