The mediating effect of empathy on the relationship between cultural intelligence and intercultural adaptation in intercultural service encounters
Lan Lan Kong, Zhi Qiang Ma, Sung Ho Jl, Jin Ll
Year of publication: |
2020
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Authors: | Kong, Lan Lan ; Ma, Zhi Qiang ; Jl, Sung Ho ; Ll, Jin |
Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4645, ZDB-ID 2929132-X. - Vol. 7.2020, 2, p. 169-180
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Subject: | Cultural Intelligence | Empathy | Adaptive Sales Behavior | Intercultural Service Encounters | Interkulturelles Management | Cross-cultural management | Interkulturelle Beziehungen | Cross-cultural relations | Kognition | Cognition | Interkulturelle Kompetenz | Cross-cultural competence | Kultur | Culture | Auslandsaufenthalt | Expatriate assignment | Emotion |
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