The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry
| Year of publication: |
2007
|
|---|---|
| Authors: | Bontis, Nick ; Booker, Lorne D. ; Serenko, Alexander |
| Published in: |
Management decision : MD. - Bradford : Emerald, ISSN 0025-1747, ZDB-ID 4119460. - Vol. 45.2007, 9, p. 1426-1445
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