The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder, Seyed Rajab Nikhashemi, S.M. Ferdous Azam, Prashantini Selvantharan and Ahasanul Haque
| Year of publication: |
2016
|
|---|---|
| Authors: | Arun Kumar Tarofder ; Nikhashemi, Seyed Rajab ; Azam, S. M. Ferdous ; Selvantharan, Prashantini ; Ahasanul Haque |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 8.2016, 4, p. 516-535
|
| Subject: | Repurchase intention | Apology | Service failure | Customers satisfaction | Explanation | Internet service provider | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Telekommunikationssektor | Telecommunications industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-04-2015-0044 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011641344