The mediating role of relational benefit between service quality and customer loyalty in airline industry
| Year of publication: |
2013
|
|---|---|
| Authors: | Chen, Po-Tsang ; Hu, Hsin-Hui Sunny |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 24.2013, 9 (1.10.), p. 1084-1095
|