The Mexican user satisfaction index: a case study applied to a social program
| Year of publication: |
2013
|
|---|---|
| Authors: | Lobato-Calleros, Odette ; Rivera, Humberto ; Serrato, Hugo ; Gómez, Elena ; Cervantes, Paola |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-2731, ZDB-ID 24093877. - Vol. 25.2013, 4 (7.6.), p. 384-398
|