The mind in the machine : estimating mind perception's effect on user satisfaction with voice-based conversational agents
Vignesh Yoganathan, Victoria-Sophie Osburg
| Year of publication: |
2024
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|---|---|
| Authors: | Yoganathan, Vignesh ; Osburg, Victoria-Sophie |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 175.2024, Art.-No. 114573, p. 1-10
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| Subject: | Agency | Double Machine Learning | Experience | Latent Dirichlet Allocation | LIWC | Robots | Künstliche Intelligenz | Artificial intelligence | Roboter | Robot | Prinzipal-Agent-Theorie | Agency theory | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2024.114573 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014549659