The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences
Klaus Schoefer, Anders Wäppling, Nima Heirati, Markus Blut
| Year of publication: |
2019
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|---|---|
| Authors: | Schoefer, Klaus ; Wäppling, Anders ; Heirati, Nima ; Blut, Markus |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 48.2019, p. 247-256
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| Subject: | Service failure | Dissatisfactory service experiences | Cultural value orientations | Behavioral responses | Dienstleistungsqualität | Service quality | Soziale Werte | Social values | Kulturelle Identität | Cultural identity | Konsumentenverhalten | Consumer behaviour | Interkulturelles Management | Cross-cultural management | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2019.02.009 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012001303