The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors
Aysin Pasamehmetoglu, Priyanko Guchait, J.B. Tracey, Christopher J.L. Cunningham and Puiwei Lei
| Year of publication: |
2017
|
|---|---|
| Authors: | Pasamehmetoglu, Aysin ; Guchait, Priyanko ; Tracey, J. B. ; Cunningham, Christopher J. L. ; Lei, Puwei |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 27.2017, 1, p. 2-22
|
| Subject: | Error management | Service recovery performance | Coworker support | Supervisor support | Helping behaviours | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Betriebsklima | Work climate | Taiwan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-06-2015-0130 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011601103