The moderating role of service recovery on customer loyalty in the context of cruise passengers
Ming-Ren Chiou, Shih-Liang Chao and Hsin-Yu Hsieh
| Year of publication: |
2021
|
|---|---|
| Authors: | Chiou, Ming-Ren ; Chao, Shih-Liang ; Hsieh, Hsin-Yu |
| Published in: |
Maritime policy & management. - London : Taylor & Francis, ISSN 1464-5254, ZDB-ID 2021932-5. - Vol. 48.2021, 2, p. 150-166
|
| Subject: | Maritime safety | human factor | risk tolerance | hazardous attitude | risk perception | safety behaviour | structural equation mode | Risikopräferenz | Risk attitude | Dienstleistungsqualität | Service quality | Risiko | Risk | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kreuzfahrt | Cruise | Seeverkehrssicherheit |
| Extent: | Illustrationen, Diagramme |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Literaturverzeichnis: Seite 162-165 |
| Other identifiers: | 10.1080/03088839.2020.1742396 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012501079