The multichannel customer’s service experience : building satisfaction and trust
Estela Fernández-Sabiote, Sergio Román
| Year of publication: |
June 2016
|
|---|---|
| Authors: | Fernández-Sabiote, Estela ; Román, Sergio |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 10.2016, 2, p. 423-445
|
| Subject: | Employees’ customer facilitation behaviors | E-psychological benefits | Satisfaction | Trust | Multichannel service retailing | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence | Einzelhandel | Retail trade | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Vertriebsweg | Distribution channel | Konsumentenverhalten | Consumer behaviour | Multikanalvertrieb | Multichannel strategy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-015-0276-z [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011722327