The nature of front-line service work : distinctive features and continuity in the employment relationship
Jacques Bélanger; Paul Edwards
| Year of publication: |
2013
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|---|---|
| Authors: | Bélanger, Jacques ; Edwards, Paul K. |
| Published in: |
Work, employment & society : a journal of the British Sociological Association. - Los Angeles, Calif. [u.a.] : Sage, ISSN 0950-0170, ZDB-ID 638222-8. - Vol. 27.2013, 3, p. 433-450
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| Subject: | customer control | employment relationship | front-line services | interactive service work | labour process theory | management control | service work | worker-customer relationship | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Arbeitsbeziehungen | Employment relations | Beschäftigungssystem | Employment system | Arbeitsbedingungen | Working conditions | Controlling | Management control | Personalmanagement | Human Resource Management | Dienstleistungsberufe | Service workers | Großbritannien | United Kingdom |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009772610