The nature of knowledge and the platform and matrix solutions in the design of knowledge management systems

The structure of knowledge systems is a crucial component of the effort to make these systems effective and acceptable to users. This paper argues that the structure must correspond with the nature of knowledge, as the externalization of cognitive phenomena, in the form of intellectual nuggets that include topics, stories, concepts, and images. Lessons from the structuring of organizations suggest that the platform and the matrix approaches could be adopted in the design of knowledge systems. The paper then describes the advantages and limitations of these solutions. Copyright Springer Science+Business Media, LLC. 2013