The nature of the changing role of first‐tier managers: a long‐cycle approach

Purpose – The primary intention of this research paper is to systemically identify and discuss the longitudinal embedding of the nature of the changing role of first‐tier managers (FTMs) – drawing particular attention to the trends, typical characteristics and complexities associated with their role. Design/methodology/approach – The paper carried out a literature survey using a long‐cycle approach – a systemic and in‐depth survey of the literature from the early Industrial Revolution era to the twenty‐first century in order to pin‐point the main phases of the transition of the FTM's people management role. The author's four‐factor framework for decision making vis‐à‐vis the role of FTMs was used to trace whether the characteristics and issues linked with the role today are typical of those associated with the role in the past, and the degree to which lessons have been learned. Findings – Importantly, the long‐cycle analysis revealed that the FTM's role has been through three core phases from the early industrial revolution era, and is currently in the fourth phase. That is, the manager‐in‐charge, the manager‐in‐the‐middle, the manager‐on‐the‐margin and the manager‐in‐charge‐plus. Whilst drawing attention to the complexities associated with the evolution process, the cycle shows that it is possible to conceptualise each phase and identify the key factors linked to the FTM's changing role successively. This drew attention to the fact that the success or failure of this role can be determined by five key factors, which characterise it – definition of the role, training/development of FTMs, perception/attitude of the primary stakeholders of the role (including FTMs), broader organisational support of FTMs (whether lacking or present), and their performance/performance management. Furthermore, the findings showed that, if these key factors are not considered from an in‐depth historical perspective, the FTM's people management role will remain a major organisational dilemma. Research limitations/implications – The literature survey was quite general, although the literature on the manufacturing industry and the UK are the main focus. Originality/value – The paper establishes the trends in the management of FTMs and their people management role using a long‐cycle approach. To date, few integrated studies on people management devolution to FTMs have been undertaken that seek to identify the key phases of the transition and the complexities associated with the evolution of the role during these times. Therefore, the paper addresses the imbalance by reflecting on the nature of the FTM's people management role over a long period, and developing a conceptual framework for pin‐pointing and analysing the problems faced in managing FTMs strategically.