The nomological net of perceived service quality
| Year of publication: |
1997
|
|---|---|
| Authors: | Roest, Henk ; Pieters, Rik |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 8.1997, 3-4, p. 336
|