The ordinary heroes of the Taj (how a deeply rooted customer-centric culture can motivate employees to place the well-being of their customers before their own)
| Year of publication: |
2012
|
|---|---|
| Authors: | Deshpande, R. |
| Published in: |
Human Resource Management International Digest. - Emerald Group Publishing Limited, ISSN 1758-7166, ZDB-ID 2082534-1. - Vol. 20.2012, 4
|
| Publisher: |
Emerald Group Publishing Limited |
| Subject: | Employees behaviour | Employees attitudes | Customer orientation | Customers | Organizations | Hotels | India | Case studies |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | non-article |
| Language: | English |
| Other identifiers: | 10.1108/hrmid.2012.04420daa.003 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10014753444