The other extreme of the circumplex of emotion : an investigation of consumer outrage
Brian L. Bourdeau, J. Joseph Cronin, Daniel T. Padgett and Clay M. Voorhees and Kimberley White
| Year of publication: |
2024
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|---|---|
| Authors: | Bourdeau, Brian L. ; Cronin, J. J. ; Padgett, Daniel T. ; Voorhees, Clay M. ; White, Kimberley |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 38.2024, 3, p. 312-325
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| Subject: | Customer service | Service encounter | Kundenservice | Konsumentenverhalten | Consumer behaviour | Emotion | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-03-2023-0067 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014515634