The paradoxical role of humanness in aggression toward conversational agents
Alfred Benedikt Brendel, Fabian Hildebrandt, Alan R. Dennis, and Johannes Riquel
| Year of publication: |
2023
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|---|---|
| Authors: | Brendel, Alfred Benedikt ; Hildebrandt, Fabian ; Dennis, Alan ; Riquel, Johannes |
| Published in: |
Journal of management information systems : JMIS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 1557-928X, ZDB-ID 2033010-8. - Vol. 40.2023, 3, p. 883-913
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| Subject: | aggression | chatbot | computer anthropomorphism | Conversational agent | frustration | humanlike design | insults | online errors | profanity | service encounter | swearing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/07421222.2023.2229127 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014365178