The Performance Measurement System and Key Perfomance Indicators

Traditionally businesses have measured their performance solely in financial terms. this limited approach has been challenged, with the introduction of the concept of key performance indicators (KPIs) for non-financial results. however, their effective use has been limited. this paper reviews these and other construction KPIs and concludes that most of the kpis used are post event, lagging measures that do not provide the opportunity to change. this paper distinguishes between the types of measure and suggests a framework for their effective use within an overall performance measurement system based on change action driven by results.