The performance of ISO certification based on consumer perspective: A case study of a travel agency
| Year of publication: |
2013
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| Authors: | Wu, Shwu-Ing ; Jang, Jiun-Yi |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 24.2013, 3 (1.4.), p. 496-518
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