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Which department should have more influence on organization-level decisions? : a strategy-dependent analysis
Engelen, Andreas, (2011)
Auditing your human resources department : a step-by-step guide to assessing the key areas of your program
McConnell, John H., (2011)
Durch Datenanalyse die Fachabteilungen stärken
Heiß, Hermann, (2015)
Why customer participation matters
Merlo, Omar, (2014)
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B, (2014)
Service firm performance transparency : how, when, and why does it pay off?
Liu, Yeyi, (2015)