The power of TQM : analysis of its effects on profitability, productivity and customer satisfaction
Kati Tanninen, Kaisu Pummalainen and Jaana Sandström
| Year of publication: |
2010
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|---|---|
| Authors: | Tanninen, Kati ; Pummalainen, Kaisu ; Sandström, Jaana |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 21.2010, 1/2, p. 171-184
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| Subject: | Qualitätsmanagement | Quality management | Wirkungsanalyse | Impact assessment | Rentabilität | Profitability | Produktivität | Productivity | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003957183