The power of TQM: analysis of its effects on profitability, productivity and customer satisfaction
| Year of publication: |
2010
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| Authors: | Tanninen, Kati ; Puumalainen, Kaisu ; Sandstrom, Jaana |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 21.2010, 2, p. 171-185
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