The process and structure of user participation : a BPM system implementation case study
Year of publication: |
2014
|
---|---|
Authors: | Waal, Benny M. E. de ; Batenburg, Ronald |
Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 20.2014, 1, p. 107-128
|
Subject: | Case study | The Netherlands | BPM system implementation | Mixed method research | Public sector organizations | User participation | Social insurance organization | Niederlande | Netherlands | Prozessmanagement | Business process management | Einführung | Implementation | Öffentlicher Sektor | Public sector | Sozialversicherung | Social insurance |
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