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The internal auditing pocket guide : preparing, performing, reporting and follow up
Russell, James P., (2007)
Quality management benchmark assessment : [take the continuous quality improvement challenge and evaluate your organization using the QMBA ; based on the ISO 9004 quality management standards and the Malcolm Baldridge National Quality Award criteria]
Russell, James P., (1991)
The quality master plan : a quality strategy for business leadership
Russell, James P., (1990)