The productive and happy agent : performance and positive emotions at call centres
Danilo Garcia; Max Rapp Ricciardi and Trevor Archer
| Year of publication: |
2015
|
|---|---|
| Authors: | Garcia, Danilo ; Rapp Ricciardi, Max ; Archer, Trevor |
| Published in: |
International journal of happiness and development. - [Olney] : Inderscience, ISSN 2049-2790, ZDB-ID 2711593-8. - Vol. 2.2015, 1, p. 84-90
|
| Subject: | call centre | happiness | performance | positive emotions | learning work climate | Callcenter | Call centre | Emotion | Zufriedenheit | Satisfaction | Arbeitszufriedenheit | Job satisfaction | Arbeitspsychologie | Organizational psychology | Betriebsklima | Work climate | Arbeitsleistung | Job performance |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011309533