The professional service encounter in the age of the Internet: an exploratory study
| Year of publication: |
2003
|
|---|---|
| Authors: | Hogg, Gillian ; Laing, Angus ; Winkelman, Dan |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 17.2003, 4-5, p. 476-494
|